Here to answer your FAQ's! 🐶

Here at Carlson Pet Products, we are here to help and answer your FAQ's.

order management

Can you take orders via the phone?

Yes. We can take orders for any of our products over the phone during our business hours (M-Th: 8:30am-5:00pm & Fr: 8:30am-2:30pm). Please give us a call at952-435-1084to speak with someone from our customer care team. If email works better, you can reach us at.

Can I change the order I placed online?

Yes. To do so, please give us a call at952-435-1084to speak with someone from our customer care team. If email works better, you can reach us at.

shipping

Do you ship to Canada?

Yes. Please give us a call at952-435-1084to speak with someone from our customer care team, they can give you a shipping quote for any of our products.

How long before you ship out my order?

We typically ship orders from our warehouse within 1 to 5 business days.

products

Is my pet gate broken? Out of the box it has a gap between the handle and latch.

No, your pet gate is not broken. There will be a gap between the handle and the latch of your gate. Once you securely pressure mount the gate against the wall the gap will disappear.

What is the warranty on your products?

Please visit ourwarranty pagefor detailed information.

Can I buy replacement parts for my Carlson Pet Products pet gate?

Yes. Most of our gates offer a variety of replacement parts. Please give us a call at952-435-1084to speak with someone from our customer care team. If email works better, you can reach us at.

How do I know what size pet gate or pet crate to buy for my pet?

Each product page will have sizing information for the type of pet the product is typically purchased for. On our dog crates and elevated dog beds we use dimensions as the key product differentiator. So if you measure your dog's height and length, that will be a good starting place.